Effective Date: April 2026
At TCGPokemonEX, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our store or make a purchase.
1. Information We Collect
To provide you with a premium collecting experience, we collect the following:
- Identity Data: Name, username, or similar identifier.
- Contact Data: Billing address, shipping address, email address, and telephone numbers.
- Financial Data: Payment card details (processed securely via our third-party payment gateways; we do not store your full credit card information on our servers).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
2. How We Use Your Data
We use your information strictly for professional purposes, including:
- Order Fulfillment: Processing payments and shipping your cards securely.
- Customer Support: Providing 24/7 assistance and updates on your collection.
- Security: To prevent fraud and ensure the integrity of our marketplace.
- Marketing (Optional): With your consent, we may send updates on new “EX” drops or rare collection arrivals.
3. Data Security: The “Vault” Standard
Reflecting our commitment to digital excellence, we implement industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
- All data transfers are encrypted via SSL (Secure Sockets Layer) technology.
- Access to your personal data is limited to employees and partners who have a business “need-to-know.”
4. Third-Party Sharing
We do not sell your data. We only share information with trusted partners necessary to run our business:
- Shipping Partners: To deliver your cards DHL, FedEx, Royal Mail.
- Payment Processors: To handle secure transactions Wise pay, Google pay, PayPal, crypto.
- Legal Requirements: If required by law or to protect our rights and the safety of our community.
5. Cookies and Tracking
Our website uses cookies to enhance your shopping experience, remember your cart items, and analyze site traffic to improve our service. You can manage your cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
7. Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact our 24/7 Support team at: Email: info@tcgpokemonex.com Website: www.tcgpokemonex.com